Questions & answers

Frequently asked
questions

Here you will find important questions and answers regarding your stay with us in Vienna.

If you have any further questions, please do not hesitate to contact us by phone +43 1 512 72 20 or by e-mail office@riemergasse.at.

Working Station mit Drucker an der Rezeption

Arrival

Please find all the information about the arrival here.

Check-in / Check-out

Check-in: from 3 pm
Check-out: until 11 am

Our reception will be happy to help you with luggage storage.
Depending on availability, we offer you a late check out for a fee.

Parking

Our hotel is located in a short-parking zone, with parking fees charged Mon-Fri,  09:00-22:00. As a guest of our hotel, you will receive special rates at a nearby garage „Cobdengasse“ (€ 25/24 hrs.).

Please note that the height of the vehicle may not exceed 1.85 m.

Kids & extra beds

Per Apartment only one baby or extra bed can be provided, after consultation with the reception.

  • Baby cot: free of charge
  • Children bed: free of charge until 6 Years 
  • Children bed: € 25,- / per night for children between 7 and 12 years
  • Extra bed: € 45,- / per night older than 12 years

WiFi

WiFi is available in all rooms and public areas free of charge.

Cancellation policy

  • Standard rate: Reservations can be canceled free of charge up to 2 days before arrival. The cancellation must be made in writing.
  • Non- refundable: if cancelled, modified or in case of no-show, 100% of the total price of the reservation will be charged.

Means of payment

The following payment methods are accepted: cash payment, bank payment, credit card (Visa, Mastercard, American Express)

Why do I need a credit card when making a reservation?

  • Standard rate: As a guarantee, the total amount will be authorized on the credit card approximately one week before arrival. No debit will be made.
  • Non- refundable: the total amount will be charged on the day of booking.

Please note that a reservation can only be maintained with a valid credit card.

Housekeeping

The rooms will be cleaned daily.
Bed linen and towels are provided by us.

Laundry & ironing service

A washing and ironing service can be used for a fee.

Kitchen equipment

All of our studios and suites have a kitchenette or fully equipped kitchen.

Tap water

In Vienna, the tap water can be drunk without hesitation. It is high spring water from the Prealps.

Smoking

Our hotel is a non-smoking hotel.

Out of consideration to other guest we kindly ask you not to smoke in the Apartments. Guests, who nevertheless smoke in the room, will be charged for an additional night for keeping the Apartment free on that evening, since we cannot rent it out that night.

Pets

Four-legged friends are allowed on request and will be charged at € 15 per day.

Safety

For your safety all public areas are video monitored.

Each of our apartments has fire and smoke detectors. The escape plan can be found on the apartment door.

Reserve your apartment now